Public digital
E-Government & Citizen-Service Digitisation
Public services that are easier to reach and faster to deliver.
What it is
Getting a government service should not mean a wasted day. Drawing on hands-on experience running an e-government access platform, this service helps public bodies and intermediaries digitise citizen-facing services — simpler journeys, clearer information, and AI assistance where it cuts queues and confusion.
What I'll do
- Map citizen journeys and their friction points
- Design simpler, clearer digital service flows
- Build guides, portals or assistants that reduce back-and-forth
- Add AI support for common queries and form guidance
- Measure uptake, satisfaction and turnaround time
How it works
01Understand. Map how citizens experience the service today.
02Design. Reshape the journey to be simpler and clearer.
03Build. Deliver the portal, guide or assistant.
04Improve. Track uptake and refine.